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And by tracking your consumption, you can learn to save on your utility bills. We regularly test the water we send to customers to ensure its safety, as outlined by federal and state regulatory agencies. The report cited 2016 data that Food & Water Watch said indicated about 41,000 households — roughly 107,000 people — experienced water cutoffs that year. Account Dashboard. The My JEA Utility Tracker is a online tool to help you track your energy and water consumption. If you need to cancel your scheduled payment, you can do so before 11 a.m. on the day of your scheduled payment. We've been receiving calls about abnormally high JEA bills for the month of July. Stop to cancel at any time. The utility company says the spike some customers are seeing is directly related to weather. "Number 1 it was hot and it was humid. JEA is authorized to own, manage and operate a utilities system within and without the City of Jacksonville. We’ll send you an email to confirm your scheduled payment and another when your payment is processed. Indicate the account with which you would like to pay. * You will need your bank's routing number and your account number, which can be found along the bottom of a check. You’ll save money and time if you do! JEA’s water quality meets standards demanded by federal and state regulatory agencies - it is safe to drink. I mean I find it kind of strange that that's $200 per device basically so like the water and electricity that's really high," said Barquist. It's that simple! If you do cook something in the full oven, try to resist peeking because each time you open the oven door, heat is released, so you’ll end up prolonging the cooking time. Some customers questioned if JEA was trying to make up for the costs it accumulated during the pandemic. JEA delivers more than 110 million gallons of water each day to our customers. All tariffs are approved by JEA’s Board of Directors and filed with the Public Service Commission in Tallahassee. JEA understands these are challenging times. Scheduled payments may take up to one business day to process after the scheduled date. 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According to Consumer Reports, " if you’re cooking a small amount of food, avoid using the oven in your range. However, many News4Jax viewers reached out to us wondering why their July utility bill from JEA was so high -- so I did some digging to figure out why you may have seen your bill spike this past month. JEA's sewer collection system handles more than 70 million gallons of wastewater every day. The rest is used for irrigation through special water lines used for lawns and golf courses around Jacksonville. Breakdown of a Typical JEA Bill The table below explains each charge on your utility bill based on average monthly consumption levels (1,000 kWh of electric service and 6,000 gallons of water … As a not-for-profit, community-owned utility, we do this so as not to burden customers with paying for a service they don’t use. … Besides Jacksonville (Duval County), JEA also has customers in Clay, Nassau and St. Johns counties. That's why we suspended disconnections of electric and water service in March, when Florida officials declared a state of emergency. If you're not one for AutoPay, scheduled payments may be just for you! Backflow is the flow of water in the wrong direction from a customer's water system into the public water supply. KUBRA charges a non-refundable convenience fee of: Card payment vendors charge a convenience fee for processing card transactions. Questions to JEA … If you need help with WJXT’s or WCWJ's FCC public inspection file, call (904) 393-9801. Our waste collection and treatment system consists of more than 3,700 miles of collection lines, over 1,200 pumping stations and fourteen sewer treatment plants. A backflow preventer is a mechanical device that prevents water from entering the public water supply. If so – you’re not alone. Scheduling payments still requires you to manually set up your payment with your online account each month, but it saves you the hassle of late fees and gives you the peace of mind knowing your bill will be paid on time. ft apartment. It’s a … Take those three pieces, I think at the end of the month everybody's bill this July is going to end up higher than what we saw a year ago," said Richard Nunn, News4Jax Weather Authority. JEA must declare a water outage when the water pressure drops below 20 psi in a water transmission line. "I thought sinkhole," Olivia said, describing what she thought could be the source of the high water usage and bill. You have the option to store your account and routing numbers securely in your account for easy payment each month, or, if you do not wish to store these numbers, simply enter the information each time you pay. We chose KUBRA, in part, because their convenience fees were the most competitive among the payment vendors who submitted proposals. A billing cycle is the elapsed time between printings of a customer’s monthly bills. Indicate the amount you would like to pay. The water issue is also one of the biggest issues facing the new head of JEA, CEO Jay Stowe who just started the job 15 days ago. JEA also accepts major credit and debit cards through our third-party vendor KUBRA®. You can even schedule a payment for a day when you plan to have extra funds in your account - like your next pay day. On top of that, we had a spade of dry weather. JEA provides an estimated 357,000 customers with over 120 million gallons of safe, high-quality drinking water every day. Have any of you... Barquist isn’t alone -- more than 2 thousand JEA customers reached out to me on Facebook saying they too saw a large spike in their bill -- in some cases their bill even doubling for July. We’re here to help. When you’re cooking on top of the stove, always match the size of the pan size to the size of the element or burner. American Water is … There’s no simple answer since everyone has different habits -- but one universal explanation is the dog days of summer and the heat that comes with them. Backflow may be caused by back pressure or back siphonage. Cooking something in a smaller appliance such as a slow cooker, toaster oven, or microwave costs less than heating your oven. When JEA wins, you win. An irrigation meter tracks how much water a customer uses for outdoor use and charges for it separately on the bill. Cooking meatloaf in a full-size electric oven for an hour costs 24 cents while cooking it in a toaster oven for about the same amount of time costs 11 cents, according to the American Council for an Energy-Efficient Economy (ACEEE). It's just the timing of July is always the hottest month, always," said Simone Garvey-Ewan, JEA Digital Communications Associate. A leaking water heater can indicate any of several problems, ranging from loose valves to a corroded water tank. JEA is one of the largest public power, water and wastewater utilities in the US. register for one now - it's fast and free! Hours vary by location. The company offers water, electric, and sewer services throughout the region and they provide coverage to hundreds of thousands of families. The data in the Water Quality Report demonstrate that JEA’s water supply and delivery grids provide an excellent source of high-quality and safe water. Remember, paying online with your bank account means no extra fees! JEA is a community owned electric, water and sewer utility located in Jacksonville, Florida dedicated to improving lives through innovation. JEA authorized payment-only locations credit your account within an hour. JEA has been charging me for 3000 gals water/3000 gal sewer. According to JEA, there has not been any rate increase since July 1, 2019, and you may have seen a lower bill just a few months ago in May because of a JEA fuel credit. The meter specialist showed the Carters that the meter wasn't showing a leak. Bills are prepared for one cycle each work night. Good morning! It's just that the bill is coming that way. Average residential consumption without irrigation is 900 cubic feet or 6700 gallons. You can even schedule a payment for a day when you plan to have extra funds in your account - like your next pay day. For example, a 6-inch pan on an 8-inch burner will waste over 40 percent of the heat produced by the burner, according to the ACEEE.”. If you are struggling with paying your bills, JEA can also direct households to several different financial assistance programs. There are a few things you can do in your home to keep costs down: You can find more cost-cutting suggestions here. 1,904 were here. Lena Pringle, Anchor/traffic and general assignment reporter. JACKSONVILLE, Fla. – Have you noticed a spike in your utility bills for the month of July? If you don’t have an online account, you can Pay Your Bill Online Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. Leaks at the water heater are potentially the most expensive type of leak because the electric and water portion of your bill are both affected. JEA’s tariffs cover rising operating costs, as well as the rising construction costs of replacing and refurbishing aging utility infrastructure. Every year, we collect and test over 45,000 samples throughout our service territory for over 100 bacteriological and chemical components to ensure compliance. … × The spread of coronavirus around Northeast Florida has prompted JEA to stop shutting off water service to people who haven't paid their bills. That can add up over time, especially when you’re cooking most meals at home. Sign up for a jea.com online account. JEA Electric Tariff Schedules (PDF) JEA Water and Wastewater Tariff Schedules (PDF) 1 ccf = 100 cubic feet = 748 gallons or .748 kilogallons. If you choose to pay online with your bank account, step-by-step instructions will walk you through the process of submitting your account information. American Water, which bills itself as the nation's largest publicly traded water and wastewater utility company, confirmed Friday it submitted an offer for JEA. Utility Disconnects Have Resumed for Non-Payment. This convenience fee is actually a processing fee and goes directly to the payment vendor—in JEA’s case, the vendor is KUBRA. "We just got our house inspected for our one year mark and we got everything looked at and nothing was showing any evidence that we have any leaks or any problems or any efficiency issues. Click for details. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially. My husband has been a little bit this month so I'm really surprised about that bill," said Kimberlee Barquist, JEA customer. "No that's not a part of our standard practice to increase rates to offset the late fees that we waived and all of that, no. Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. Your balance will not reflect the payment until the first business day after the scheduled payment date. JEA said David told them he repaired a … Currently, 80% of JEA’s treated water goes back into the St. Johns River. Always look for official JEA signage and have your bill and/or account number with you. Pay your bill online now JEA did not provide any figures for how the potential rate increases in the “status quo” outlook would affect typical residential bills for electric, water and sewer services. It's no secret that utility bills can fluctuate from time to time. “This one touches all areas of our organization. There’s one more way you can lower your costs – and it has to do with how you cook your food. JEA recommends keeping your thermostat at 78 degrees when you’re home. Learn more about the features you’ll enjoy with your free, jea.com online account. The spread of coronavirus around Northeast Florida has prompted JEA to stop shutting off water service to people who haven't paid their bills. *All checking accounts are able to make ACH (Automated Clearing House) Payments, however, you should check with your financial institution for ACH availability for other types of bank accounts. The money-saving advantage is there's no sewer fee for water pumped through the irrigation meter, thereby cutting your JEA bill by hundreds of dollars per year. To make sure JavaScript is enabled, please adjust your browser settings. Kimberlee Barquist says her JEA utility bill increased nearly 100 dollars from June to July with no major changes in her family's normal habits. "That was the $400 that I'm like 'oh my God' you know that's really high with a family of four. Kimberlee Barquist says her JEA utility bill increased nearly 100 dollars from June to July with no major changes in her family's normal habits. ORIGINAL STORY 11/25/2020: Regency Square Mall is at risk of losing power starting Nov. 30, as the owner owes JEA more than $349,000, JEA confirmed. JEA told On Your Side a high water bill is most likely the result of a leak, a problem with the irrigation system or a pool fill. JEA spokesperson Gerri Boyce said they did a water smart check on April 4th. To be outside folks we're spending a lot of time mostly inside especially if they're still working from home. Our state-of-the-art technology monitors our water supply grid to bring fresh, clean water to your home. Get JEA Information via Text Messages. If you're already logged in, you can access Online Bill Payment just below your balance on your I am one person living in a small 1/1 unit 685 sq. Water Heater. You can pre-schedule a payment up to 30 days in advance when paying with a bank account. Confused about all the charges on your JEA bill? This site will not function properly without JavaScript enabled. Enroll in JEA text alerts! JEA is located in Jacksonville, Florida, where we proudly serve an estimated 455,000 electric, 337,000 water and 261,000 sewer customers. A leak of one drop per second can waste up to 3,000 gallons of water per year. We’re making paying your bill more convenient than ever. That’s because of JEA’s billing cycles. Text Join to 53248 to get a bill balance/due date, set a payment extension, report an electric outage, receive an electric outage notification. Copyright 2020 by WJXT News4Jax - All rights reserved. JEA, located in Jacksonville, Florida, is the eighth-largest community-owned electric utility company in the United States and the largest in Florida.As of 2009, JEA serves more than 417,000 electric customers; 305,000 water customers; and 230,000 sewer customers. Avoid extra credit card processing fees when you pay directly from your bank account. And while we have plenty of water right now, a growing population and economy will increase demand in the future. For instance, if 20% of our customers paid by debit or credit card, it would cost JEA approximately $4 million per year. This could increase costs to all customers, including those who do not use debit or credit cards to pay their utility bill. When a JEA customer starts service, his/her account is assigned to one of twenty billing cycles, which are assigned based on the customer’s location. To help keep the convenience fee as low as possible for our customers, JEA requested proposals from and evaluated many vendors. And to beat the heat while they're at home they may turn the thermostat to a more comfortable temperature say 78 to 80 while they're gone, they may be turning it down for comfort while they're at home. JEA must pass the cost of the convenience fee only to customers using that service. Anchors the 4:30 a.m. newscast, provides traffic updates throughout the rest of The Morning Show, then reports on events in the community. These rates became effective 10/1/2011. JEA follows many operational and maintenance safeguards to help protect the integrity of water quality during outages. Customer ’ s tariffs cover rising operating costs, as outlined by federal and state regulatory agencies - is. A lot of time mostly inside especially if they 're still working from home do. Am one person living in a small 1/1 unit 685 sq leak of drop. Balance will not function properly without JavaScript enabled pay online with your bank.. 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